Shipping Policy

At LOFIMECH, we understand that receiving your order is an important part of your shopping experience.

We are committed to making the delivery process simple, clear, and reliable. This Shipping Policy explains how your order is prepared, shipped, tracked, and delivered.

Our Delivery Approach

LOFIMECH works with trusted fulfillment partners to help bring our kitchen essentials directly to customers.

By working with a flexible global fulfillment network, we are able to:

✔ Provide carefully selected products at accessible prices
✔ Improve order efficiency and inventory management
✔ Deliver products from reliable supply locations

We appreciate your understanding that international fulfillment may require additional transit time. Every order goes through preparation and quality checks before leaving our facility.

1. Order Processing & Shipping Costs

Once your order is successfully placed, our team begins preparing your package.

Processing Time:
Orders typically require 2–5 business days for payment verification, product preparation, inspection, and shipment processing.

During holidays, promotional events, or periods of high demand, processing times may take slightly longer.

Shipping Fee:
A standard shipping fee of $5.99 applies to all orders.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

2. Estimated Delivery Time

Delivery times may vary depending on destination, carrier availability, and customs processing.

Please note that estimated delivery windows are provided as a guideline and do not represent guaranteed arrival dates.

Unexpected delays may occur due to weather conditions, carrier delays, customs inspections, or other circumstances outside our control.

3. Tracking Your Order

After your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may require 24–72 hours to update after shipment

• A package may continue moving even when tracking information has not refreshed

• Delivery progress can vary depending on the carrier and destination

If you have any concerns about your shipment, our support team is happy to assist.

4. International Duties & Taxes

For international shipments, additional customs charges may apply depending on local regulations.

Customers are responsible for:

• Import duties

• Customs fees

• Local taxes or charges required by their country

LOFIMECH cannot control customs processing times or additional fees charged by local authorities.

5. Address Changes & Order Cancellation

We begin preparing orders shortly after purchase to ensure efficient shipping.

If you need to update your delivery address or request a cancellation, please contact us within 12 hours of placing your order.

Email:
service@mydghsetg.asia

Once your order has entered the fulfillment process or has been shipped, we may no longer be able to make changes.

6. Missing, Lost, or Damaged Packages

We want every customer to receive their order in good condition.

Damaged Items

If your package arrives damaged, please contact our customer support team within 72 hours of delivery and provide photos of the item and packaging.

After review, we will work with you to provide an appropriate solution.

Lost Packages

If your shipment is confirmed lost by the carrier, please reach out to us.

We will review the shipping details and assist with the next steps, including replacement options when applicable.

Contact Information

If you have any questions regarding your shipment, please contact:

Trinity Road, LLC
615 E Westinghouse Blvd
Charlotte, NC 28273
United States

Email: service@mydghsetg.asia
Phone: +1 866-522-8465

Thank you for choosing LOFIMECH. We appreciate your patience and trust while we deliver your order.