Return and refund policy

Return & Refund Policy

At LOFIMECH, customer satisfaction is one of our top priorities.

We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, this policy explains the process for returns, refunds, and order-related concerns.

1. Return Period & Requirements

Customers may request a return within 30 days after receiving their order.

To qualify for a return, items must meet the following conditions:

The product must be unused and in its original condition
The item should include original packaging and accessories
Proof of purchase or order information must be provided
Products must not show signs of damage caused by misuse

Returns that do not meet these requirements may not be accepted.

2. Requesting a Return

Before sending any item back, please contact our customer support team:

Email:
service@mydghsetg.asia

Please include:

Your order number
Reason for the return request
Photos or additional details if the item has an issue

Once your return request has been reviewed and approved, we will provide the necessary return instructions.

Please do not send items back without prior authorization, as unauthorized returns may not be processed.

3. Damaged, Incorrect, or Defective Items

Please check your order carefully after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Our team will review the situation and work with you to find a suitable solution.

4. Items That Cannot Be Returned

Some products cannot be accepted for return due to safety, hygiene, or product condition considerations.

Non-returnable items may include:

Used products
Personalized or customized items
Perishable goods
Items affected by improper use or damage after delivery
Gift cards
Clearance or final sale products

If you are unsure whether your purchase qualifies for a return, please contact us before shipping anything back.

5. Exchanges

If you need a replacement item, please contact our support team first.

Depending on product availability and the reason for exchange, we will guide you through the available options.

In some cases, placing a new order after an approved return may be the fastest way to receive a replacement product.

6. European Union Cancellation Rights

For customers located in the European Union, applicable consumer protection laws may provide a 14-day cancellation period after receiving an order.

To qualify:

The item must remain unused
The product must be returned in its original condition
Proof of purchase is required

This right applies separately from our standard return policy where required by law.

7. Refund Process

After receiving your returned item, our team will inspect the product and confirm the refund status.

If your refund is approved:

The payment will be returned to your original payment method
Processing may take up to 10 business days
Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the processing period, please contact us for assistance.